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APM & Enterprise SaaS
Dynatrace
Unifying application intelligence into a single platform
Director of UX · 2012 — 2015
The Challenge
Fragmented Intelligence
Aging Portal
Flagship APM Portal required a facelift, improved user experience, and feature enhancements
No Mobile Footprint
No mobile apps for on-the-go access to application performance data
Acquired Complexity
Multiple acquired companies needed to be unified into a single coherent platform
The Solution
One platform, total visibility
I led a 15-person global design team across the US, Europe, and China to unify Dynatrace’s acquired companies into a single APM intelligence platform. As part of an ongoing initiative, the design of the APM Portal was managed, improved, and tested by our UX team — using customer feedback and beta testing programs to ensure solutions met real user needs. We launched the company’s first native iOS and Android mobile apps, giving customers on-the-go access to application performance data. Through ethnographic research, persona development, and Design Studio sessions, we established product visions and mobile strategy across all divisions.
Portal Redesign
Redesigned the flagship APM Portal with improved UX, driven by customer feedback and beta testing programs.
Mobile Launch
Launched Dynatrace’s first native iOS and Android apps for on-the-go performance monitoring.
Ethnographic Research
Led persona development, key path scenarios, and usability testing to deeply understand customer workflows.
Design Studio Method
Implemented rapid iterative design in Agile and Lean UX, generating 300+ concepts in collaborative sessions.
The Work
Dynatrace Platform
APM Dashboard
Desktop portal with real-time performance charts, geographic maps, and application monitoring
Mobile APM
On-the-go access to test results, availability metrics, and performance data
Product Demo
See it in action
Dynatrace APM Overview
A walkthrough of the application performance monitoring platform
Key Results
Impact at scale
15
Global UX team across US, Europe, and China
2
Mobile platforms launched (iOS & Android)
300+
Design concepts from Design Studio sessions
3
Acquired companies unified into one platform